Fulfillment 

Most in-stock orders are fulfilled within 8 to 10 business days, excluding weekends and holidays. Fulfillment is the time our team needs to prepare, inspect, package, and hand your order to the shipping carrier. 

Pre-orders and bespoke pieces require 4 to 8 weeks from order placement to shipment. Beaded pieces offered on our website, including A Second Sunrise pieces, are generally considered bespoke and made to order unless the product listing states that the piece is Native-made or ready to ship. 

We always work to send orders as quickly as possible. At the same time, we prioritize careful inspection, quality, and presenting each piece with the respect it deserves. These fulfillment timelines allow our team to deliver jewelry we believe you will love. 

If an order includes both ready-to-ship and pre-order or bespoke items, we may ship the order in multiple packages so available pieces can reach you sooner. 

We offer free standard U.S. shipping on every order. Customers may choose and pay for an upgraded shipping service when that option is available at checkout. 

We automatically combine eligible orders placed within a short period whenever possible. If upgraded shipping was selected for one of those orders, we will use that service for the combined ready-to-ship package when possible. 

The shipping service selected at checkout begins only after fulfillment is complete and the carrier accepts the package. Paying for priority or expedited shipping does not shorten production, preparation, inspection, or fulfillment time. 

Example: Priority shipping on a pre-order does not shorten the 4 to 8 week production and fulfillment period. 

Once a package has been accepted by the carrier, delivery timing and handling are controlled by that carrier. Hespera is not responsible for packages that are delayed, lost, damaged in transit, or stolen after carrier handoff. Please contact the carrier directly when tracking shows a delivery problem. 

A timely report that an item arrived damaged will still be reviewed under the Arrival Damage or Incorrect Item process below. Hespera may also assist with information needed for a carrier claim when appropriate. Review or assistancedoes not guarantee a return, refund, replacement, or store credit. 

Hespera sells limited-inventory, handmade, vintage, and one-of-a-kind jewelry. Returns are not automatic and are accepted only when an order meets the eligibility requirements below and Hespera approves the request. 

For an issue other than arrival damage or an incorrect item, email support@hespera.com within 10 calendar days of the carrier-recorded delivery date. Include: 

• Your full name 
• Order number 
• The name of each item involved 
• The email address used for the order, if different 
• A clear explanation of the issue 

We will always review requests with care. Contacting us within the required window allows a review but does not guarantee return eligibility. 

Our experienced fulfillment team packs every order with care, precision, and respect for the value of the jewelry. We pack our items to arrive safely to you; however, we are unfortunately not in control of how mail carriers handle the packages. If an item arrives damaged or you receive an incorrect item, email support@hespera.com within 3 calendar days of the carrier-recorded delivery date. Requests submitted after this three-day window will not be considered for a return or refund based on arrival damage or an incorrect item. 

Your message must include: 

• Your full name 
• Order number 
• The name of the item 
• Clear photographs and, when helpful, video showing the issue 
• Photographs of the outer package and internal packaging when damage may have occurred in transit 

Each request is assessed case by case. A report made within three days is not an automatic guarantee of return, refund, replacement, or store credit. 

An item may be eligible for an approved return only when all applicable requirements are met: 

• The request is submitted within the correct reporting window. 
• The item is unworn, unused, unaltered, and in the condition in which it was received. 
• The item is returned with all original packaging, documentation, and included components. 
• The item is not excluded by the Non-Returnable Items section or a separate live-sale or platform policy. 
• Hespera approves the return before the customer sends it back. 

Approved returns are resolved according to the terms under which the item was purchased: 

• Eligible full-price Hespera.com purchases may be refunded to the original payment method or issued as store credit, based on the approved resolution. 
• Eligible Hespera.com purchases discounted by less than 40% may be refunded to the original payment method unless the promotion or listing stated a different return term. 
• Items purchased at a discount of 40% or more are not eligible for a refund to the original payment method. If Hespera approves a return, the resolution will be store credit only. 
• Live-sale purchases are governed by the Live Shopping Purchases section below and are generally non-returnable and non-refundable. 

Any refund or store credit is based on the actual amount paid for the item, not its original price, stated value, or later retail price. Shipping charges and optional services are not refunded unless Hespera specifically approves them as part of the resolution. 

Store credit does not expire. Approved store credit is generally issued within 7 business days after the returned item is received and reviews by our fulfillment team. 

The following items are not eligible for return: 

• Gift cards 
• Pre-orders 
• Bespoke pieces that include custom details, requests, or notes approved by Eric or Hespera's Collector Concierge 
• Items customized or modified before shipment, including approved changes to chain length, clasp type, earring backs, or other components 
• Items worn, repaired, resized, engraved, altered, or otherwise modified after delivery by the purchaser or any third party 
• Items expressly identified as non-returnable in the product listing, promotion, invoice, or purchase terms 
• Rings or cuffs returned solely because of fit, sizing preference when sizing is made available prior to purchase. Please see our Sizing Guide. 
• Items returned solely because they are unsigned, unstamped, or do not display a maker's mark that was represented in the listing or live presentation. Plasse do not hesitate to ask Eric during a LIVE when he is showing a piece or contact support@hespera.com for confirmation if a stamp is present on an online listing. For more about artist stamps, see The Hespera Collector's Guide. 

Purchases made during Hespera live shopping events are generally non-returnable and non-refundable. During a live sale, Eric provides a detailed visual presentation, scale, condition information, measurements when available, and an opportunity for customers to ask questions before purchasing. 

A change of mind, fit issue, sizing preference, natural stone variation, minor vintage or handmade character, or a detail that was visible or described during the live presentation is not a basis for return. Limited exceptions may be reviewed for a timely reported, verified order issue, but approval is not guaranteed. 

Hespera generally does not provide repairs, ring resizing, stone replacement, structural modifications, or other alterations after purchase. If a piece needs work after delivery and the issue is not an eligible arrival-damage claim, we encourage the purchaser to consult a qualified jeweler in their area. 

This is especially important for Native-made and vintage jewelry. The original artist is often unavailable, and work performed by someone other than the original artist can change the piece's original integrity, provenance, attribution, collectibility, market value, and cultural character. An altered piece may no longer be accurately represented as an entirely original work by the named artist. 

Hespera cannot guarantee, authenticate, or assume responsibility for any repair or alteration completed after delivery. Any item modified by the purchaser or a third party is not eligible for return. 

Not every handmade, Native-made, vintage, or artist-made piece is stamped or signed. The absence of a stamp is not a defect and is not a basis for return.If a stamp, signature, or specific maker attribution is important to your purchase, please ask before purchasing whenever it is not clearly shown or described.Learn more in The Hespera Collector's Guide.

Every purchase from Hespera is a retail transaction made directly to the customer. 

Hespera makes every effort to represent the retail and collector value of each piece accurately based on factors such as provenance, craftsmanship, materials, condition, rarity, and our understanding of the market at the time of sale. However, market conditions, customer demand, and third-party valuations may change and are outside Hespera’s control. 

Hespera does not guarantee, warrant, or assume responsibility for the future resale, secondary-market, trade-in, auction, or investment value of any item. Hespera is not responsible for a purchaser’s ability or inability to resell a piece, the price received, any loss in value, or how the item is described, marketed, or valued by another person or business. 

A Hespera selling price, stated retail or collector value, valuation, or discussion during a LIVE or other sales presentation does not guarantee the amount a third party may be willing to pay. Returns, refunds, exchanges, or store credit will not be offered on the basis of resale value, secondary-market performance, or a difference between Hespera’s stated value and an offer or price obtained from a third party. 

All discount codes must be applied at the time of purchase. Some promotions are tied to specific live events, limited collections, or short timed events, so codes are valid only during their active window and only for qualifying items. 

If you forgot to add a code, contact us within one hour of ordering or within an hour of the conclusion of the LIVE the item was purchased from. After the one-hour window, discount adjustments cannot be made. 

Multiple discount codes cannot be stacked unless the promotion expressly states otherwise. 

We completely understand that mistakes can happen when shopping LIVE. If you reach out within one hour of placing your LIVE order, we are happy to cancel it or make any needed adjustments before it enters processing. After that one-hour window, orders are considered final because of the nature of the LIVE shopping experience. 

If you need help, please email us at support@hespera.com with your name and order number. We will always review your request with care. 

We do make occasional exceptions, but these are granted at our discretion as gestures of goodwill, not indications that our policies are broken. 

Please understand our small team puts great care into maintaining fairness for both customers and artists. 

Our customer support team can help you navigate an issue, but these policies remain our baseline. 

Rings 

We carry both adjustable rings and fixed-size rings. Hespera does not exchange rings solely because they do not fit, and we do not resize rings. Please review our Sizing Guide before purchasing and confirm the size stated in the listing or live presentation. 

Cuffs 

Different cuffs have different levels of "flex," meaning how much the metal can safely bend to adjust the opening or fit. Some cuffs have no flex, while others have significant flex. We do our best to describe this in the product listing when it is known. 

If you need to know whether a cuff can safely accommodate a larger or smaller wrist, contact customer support before purchasing. If you have already ordered, contact us within one hour so we can review the question before processing begins. Fit or flexibility concerns raised after that period are not a basis for an exchange or return. 

Please review the listed measurements and our Sizing Guide before purchasing.  

If Hespera receives a return package, or any item within a package, that was not approved in advance, the package or item will be returned to the sender.  

Approved returns must be sent to: 

Hespera Designs

2639 Manhattan Beach Blvd, Suite A

Redondo Beach, CA 90278

United States

For return requests, please include: 

• Full name and order number 
• Email and phone number 
• Shipping address 

All emails from @hesperadesigns.com have transitioned to @hespera.com. Emails sent to either address will still be received and handled. 

Please contact customer support by email at support@hespera.com. Do not send order requests through brand direct messages or individual team members' social media accounts, as those requests may be missed. 

Our customer service team works Monday through Friday, 9:00 a.m. to 5:00 p.m. Pacific Time. Please allow onebusiness days for a response, although our team often replies sooner. 

Many of our pieces, even in small multiples, feature natural stones sourced directly from families and mines we know and trust. These stones have unique veining, color shifts, and natural markings that make each piece truly one of a kind. 

We also use cut or shaped natural stones and high-grade lab-created stones such as opal and topaz, allowing us to maintain exceptional quality and beauty across our collections. 

We maintain very high standards through our personal relationships with suppliers, cutters, and manufacturers, a privilege of being a small, intentional company. 

Every piece is inspected carefully. If a stone does not meet our standards, it does not ship. 

We do not offer stone swaps. We may offer limited options such as clasp, chain length, or earring-back changes only when those choices are advertised for the item. 

Because Eric, our Founder and Designer, is colorblind and artists' descriptions are important, please use the live video and product photographs available at purchase to assess stone color for yourself. Natural variation is part of each piece's character. 

Yes. We use natural stones, cut or shaped natural stones, and clearlyidentifiedhigh-quality lab-created stones such as opal and topaz. All stones are selected for beauty, quality, and responsible sourcing.

Most in-stock items are fulfilled within 8 to 10 business days. Pre-orders and bespoke pieces require 4 to 8 weeks. Website beaded pieces, including A Second Sunrise pieces, are generally bespoke unless the listing states that the item is Native-made or ready to ship.

Yes. We handle this automatically whenever possible, so no request is generally needed.

Orders containing pre-orders, bespoke work, customizations, or items with different readiness dates may ship in parts so available pieces can reach you sooner.

Yes. Duties, import taxes, brokerage fees, and other destination-country charges are the customer's responsibility.

If you have repeated delivery problems with a particular carrier or live in an area with difficult mail service, leave a note on your order and email support@hespera.com as soon as possible. We can discuss available carrier options before shipment. An alternate service may require anadditionalcharge and is not guaranteed for every destination.

Contact your local carrier directly and check with household members, neighbors, building staff, and any secure delivery location. Once the package has been accepted by the carrier, Hespera is not responsible for lost or stolen packages. We will provide shipment information that may assist with a carrier inquiry when available.

For one-of-a-kind and individually numbered live-sale pieces, yes, unless the presentation clearlystatesotherwise. When multiple pieces are sold in quantity, we do our best to show a representative example. Your piece will have the same design, material, stone type, and overall spirit, but the exact stone may vary naturally in color, matrix, veining, pattern, and shape.

Only when the listing or live presentation expressly offers a selection. Otherwise, we do not offer stone swaps or guarantee a specific natural variation within a multiple-quantity style.

No. Hespera does not exchange rings solely because they do not fit and does not resize rings. Please confirm the listed size and use our Sizing Guide before purchasing. Adjustable rings are identified in the listing when applicable.

Review the listed measurements and any description of the cuff's flexand use our Sizing Guide. Flex describes how much the metal can safely bend. Some cuffs should not be adjusted at all. Contact us before purchase if you need help assessing fit. Cuff fit or flexibility is not a basis for a later exchange or return.

Generally, no. Hespera does not provide routine repairs, ring resizing, stone replacement, or after-purchase modifications. We encourage customers to consult a qualified local jeweler, withspecial carefor Native-made and vintage pieces because third-party work can affect provenance, attribution, integrity, collectibility, and value. Altered items are not eligible for return.

No. The absence of a stamp, signature, ormaker'smark is not a defect and is not a basis for return. Ask before purchase if a stamp or specific attribution is important to your purchase and it is not clearly shown or described. See The Hespera Collector's Guide for information.

No. Unless a separate written wholesale agreement exists, Hespera sells to retail clients and does not guarantee secondary-market, trade-in, investment, or resale value. Any later resale is the purchaser's responsibility.

Most discount codes cannot be combined. Only one code may be used per order unless a promotion expressly says otherwise.

Many of our pieces are one of a kind, made with rare stones, unique designs, or limited materials, so they can sell quickly, especially during live shows and product drops. Once a singular piece is gone, it often cannot be recreated in exactly the same way. Other designs are handcrafted in small batches and may return, but quantities remain intentionally limited. We continue releasing new work and revisiting customer favorites whenever the materials and artists make it possible.

Handcrafted means a piece was made by hand rather than mass-produced or entirely machine-made. These pieces may be created by Hespera or partner silversmiths using traditional techniques and thoughtfully sourced materials. Native-made refers to jewelry created by an eligible Indigenous artist whose identity and authorship are represented with the piece. We identify these distinctions in product listings and live presentations because transparency matters.

Follow Hespera on Facebook and open the active live video when the sale begins.Ericwill explain how each item can bepurchased.

Hespera uses Shopify checkout for purchases made through Facebook Live. Contact Hespera customer support first for an order-specific question. When the issue is technical and outside our control, Shopify support may be the appropriate resource.

We sell Native-made jewelry, handmade jewelry, and cast jewelry. We clearly state whether a piece is Native-made, handmade, or cast during the live sale or in the listing. If Eric mentions an artist name or stamp, that reflects the identified maker of the piece as disclosed during the live sale or in the listing.

Sterling silver (.925) is our standard unless otherwise stated. Natural variation in stone, including color, matrix, texture, inclusions, and surface character, is expected and is not considered a defect. Minor surface marks, patina, and signs of handmade or vintage character are also not defects.

Please engage respectfully in live chat, messages, and comments. Disruptive, abusive, harassing, or disrespectful behavior may result in removal from a live session or a ban from our community. We also reserve the right to remove or ban any user who harasses our team, disrupts the live-sale environment, or posts false or misleading statements about Hespera Jewelry, our team, or our products.

All order questions or concerns must be sent through Palmstreet messages so support stays tied to your order.

All items are sold as shown and sold as-is. Jewelry is not modified after purchase unless a specific customization or finishing service was clearly offered during the live sale or listing. Ring sizing or adjustability will be stated during the live sale or listing. Bead strands may be sold loose or converted into finished necklaces if stated during the live sale; finished strands may require additional time. Colors may vary slightly due to lighting or screen differences. Buyers are responsible for asking any questions about size, fit, measurements, artist attribution, materials, condition, and appearance before purchasing.

All sales are final. We do not accept cancellations, returns, exchanges, or refunds after a bid is placed or a purchase is completed. This includes buyer’s remorse, fit issues, sizing preference, change of mind, uncertainty about the artist, misunderstanding after purchase, natural stone variation, minor surface marks, patina, handmade or vintage character, or screen and lighting differences.

If you believe you received the wrong item due to a verified seller error, you must contact us through Palmstreet messages within 48 hours of delivery and include clear photos. Any review is limited strictly to verified seller error and does not create a general return, cancellation, exchange, or refund policy.

Orders ship within 3 to 5 business days, excluding weekends and holidays. Orders may be bundled when possible. Please confirm your shipping address before purchase. Addresses cannot be changed once an order is placed. We are not responsible for carrier delays or delivery issues after shipment. Tracking is provided once your order ships.

By placing a bid or completing a purchase during a Hespera Jewelry Palmstreet live sale, you acknowledge and accept these policies, including that all sales are final and that cancellations, returns, exchanges, and refunds are not accepted except in the limited case of verified seller error described above.